Grievance redressal

If you are unhappy with how we have handled your personal data, or with any part of our service, tell us. We would rather hear it and fix it than have you leave unhappy.

How to raise a complaint

Email our Grievance Officer, or use our data rights request form and choose "raise a complaint". Please include:

• your name and how to reach you;
• what happened, and when;
• any reference number we have given you;
• what you would like us to do about it.

What happens next

• We acknowledge every complaint within 48 hours.
• We investigate and reply with our findings within 30 days. If it will take longer, we tell you why and when to expect an answer.
• For requests to see, correct or delete your data, we act within 15 days; for withdrawing consent, within 3 days.

If you are still not satisfied

If we have not resolved your complaint about personal data to your satisfaction, you may escalate it to the Data Protection Board of India, which is the authority established under the Digital Personal Data Protection Act, 2023.

Consumer complaints

For complaints that are not about personal data, the same contact applies and we follow the same timelines. This does not affect your rights under the Consumer Protection Act, 2019.